Refund policy

ALL SALES ARE FINAL

At this time, RECALL does not accept returns or exchanges. Fragrance is personal and subjective, and once an order leaves us, it cannot simply be placed back into inventory and resold. As a small fragrance brand, this policy also helps us keep our pricing as accessible as possible.

We understand that purchasing fragrance without smelling it first can be a commitment, so we encourage you to read the fragrance descriptions carefully before placing your order. If you have a question about a scent before ordering, please reach out.

DAMAGED, LEAKING, OR INCORRECT ORDERS

If your fragrance arrives damaged, leaking, or you receive the wrong item, please contact us within 7 days of delivery.

Please take photos of the product and packaging as soon as you notice the issue and include them when contacting us.

Our first option will be to send a replacement. If the fragrance is out of stock and a replacement is not available within a reasonable timeframe, a refund may be issued.

CANCELLATIONS

Order cancellations are not guaranteed. If you contact us before your order has been processed or shipped, we will do our best to help, but we cannot promise that an order can be cancelled.

ADDRESS CHANGES

Please double-check your shipping information before placing your order. If you notice an error, contact us as soon as possible. If the order has not shipped, we may be able to update the address. Once an order has shipped, we cannot guarantee that changes can be made.